Shipping & Returns

Shipping

Average Shipping times worldwide are 7-14 business days, excluding any unforeseen delays. We use standard shipping to all destinations. 

Costs are calculated at checkout, based off of destination.  Please refer to your checkout to see the calculated cost of shipping. 

Duties & Taxes will be the buyers responsibility. Please check with your local Border Agency to calculate prices. 

Processing 

Our processing times for orders is between 3-7 business days.  We chose a small batch approach to reduce waste and lower our carbon footprint. This means there can be a longer wait than usual. We all have to do our part to protect the planet. We hope you can support our method. If ordering for a gift, please leave ample time for product to be printed and shipped.  

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. All sale items are FINAL SALE and cannot be returned or exchanged.You’ll also need the receipt or proof of purchase. Return postage will be buyers responsibility. Once received, returns will be processed in 10 business days. 

To start a return, you can contact us at

support@lotteestudios.com

After 14 days, we will no longer accept returns or exchanges.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.